Back to Top

NetiBuy.com -Return Policy and related FAQ’s

1. Does NetiBuy.com have a return policy? Can customer return product after it has reached him?

Yes. NetiBuy.com has a simple return policy under which you can return a product received in a damaged or defective condition. In case of categories like Apparel and Footwear, the return policy is also applicable if the product does not fit you due to a size mismatch.

NetiBuy has a 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you.

2. What are the conditions under which the product returns/replacements may not be accepted  and will be rejected?

Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:

i.

 

Request for return is made after 48 hours of receiving the product by you

ii.

 

Product is used or is not in its original condition. The product should not be washed or ironed.

iii.

 

Products are returned without its original packaging, freebies or accessories.

iv.

 

Product was damaged after use/opening.

v.

 

Incidental damage due to malfunctioning of the product.

vi.

 

Products like innerwear, freebies, bullion, etc. do not qualify for replacement, exchanges or refund (please refer to relevant FAQ in this regard for complete list).

vii.

 

Any consumable item which has been used or installed.

viii.

 

Product with tampered or missing serial number/IMEI number/UPC number.

ix.

 

Missing manufacturer tag especially in case of apparel and footwear.

x.

 

Any damage/defect which is not covered under the manufacturer's warranty.

3. How can I return the product? Whom to contact to facilitate Returns?

It's very simple; within 48 hours of receiving a product, you can request a return via email at contact@netibuy.com or over phone at our customer care number.

Note: Replacement is subject to availability of stock with our Business Partner. In case a replacement cannot be made by us, we will initiate a full refund.

4. Do I need to return the product in its original box/packaging?

Yes, it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).

5. What is the alternate solution/resolution offered in case of returns?

In case of a return, possible solutions are:

replacement of the product with a similar product (only if stocks are available with our Business Partner);

exchange (only for Apparel and Footwear); or.

full refund of your money. View our Refund Policy for details

6. Can I return any product purchased from NetiBuy.com? Are there products that can't be returned?

Yes. You can return any product except innerwear, lingerie, vests, briefs, trunks, socks, mittens, wristbands, cosmetics, perfumes, deodorants, fashion accessories, contraceptives, flowers, furniture, bullion, precious jewellery, remote-controlled toys and their accessories and any free/complimentary items received along with the main order.

7. Is there a time frame within which I can return the purchased product for a return/replacement?

If you wish to return or exchange a product, you must intimate NetiBuy.com within 48 hours of receiving the product by you. As per our returns policy category-wise details for return/refund are as follows:

a.

 

Apparel and Footwear do not fit because of a size mismatch/issue.

b.

 

Kids Products and Toys (non remote-controlled), Healthy & Beauty, Home & Kitchen, Apparel, Footwear, Books if they were defective and/or damaged when received. Products cannot be returned if the reason for return is other than "defective" or "damaged".

c.

 

Digital products, Mobile phones, Computers, Tablets, Home & Kitchen (electrical), Electronics and Appliances if found to be defective or damaged on arrival. The products cannot be returned if the reason for return is other than "defective" or "damaged"


However, if any manufacturing defect or damage is reported to us after 48 hours, we would need a DOA certificate/replacement certificate from the respective Brand's authorized service centre to initiate the refund process. Without the DOA certificate/replacement certificate we will not be able to process the replacement or refund.

 

8. Do I need to send the product or can it be collected from my address?

To avoid pilferage at Courier point, we advise you to pack and ship the complete set including accessories directly to the Billing Business Partner. Please ensure that the product is in original and unused condition, complete with the original price tags, labels, original packing and invoice. Replacements are subject to availability of stock with our Business Partner. In case a replacement is not available, we will initiate full refund.

9. Will I have to pay any charges for the returns?

We do not charge extra for returns and all replacements/pickups cost are refunded by us.

10. Will you refund the courier charges if I send the product back to you at my cost?

Yes, absolutely. You do not have to worry about the courier charges at all. In case, you return the product via courier we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid through cheque in favour of the 'billing name' provided at the time of placing the order or by issuing a NetiBuy Gift Certificate/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product by our business partner.

11. What if NetiBuy.com can't collect the product that needs to be returned, on which address do these needs to couriered?

Once you contact our customer care centre by e-mail at contact@NetiBuy.com, to confirm whether the product can be collected from your address or not. Our customer care executive will tell you the address where you have to send the courier, in case it can't be collected from your address with us.