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NetiBuy.com -related FAQ’s

1. Does NetiBuy.com have a return policy? Can customer return product after it has reached him?

Yes. NetiBuy.com has a simple return policy under which you can return a product received in a damaged or defective condition. In case of categories like Apparel and Footwear, the return policy is also applicable if the product does not fit you due to a size mismatch.

NetiBuy has a 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you.

2. What are the conditions under which the product returns/replacements may not be accepted  and will be rejected?

Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:

i.

 

Request for return is made after 48 hours of receiving the product by you

ii.

 

Product is used or is not in its original condition. The product should not be washed or ironed.

iii.

 

Products are returned without its original packaging, freebies or accessories.

iv.

 

Product was damaged after use/opening.

v.

 

Incidental damage due to malfunctioning of the product.

vi.

 

Products like innerwear, freebies, bullion, etc. do not qualify for replacement, exchanges or refund (please refer to relevant FAQ in this regard for complete list).

vii.

 

Any consumable item which has been used or installed.

viii.

 

Product with tampered or missing serial number/IMEI number/UPC number.

ix.

 

Missing manufacturer tag especially in case of apparel and footwear.

x.

 

Any damage/defect which is not covered under the manufacturer's warranty.

3. How can I return the product? Whom to contact to facilitate Returns?

It's very simple; within 48 hours of receiving a product, you can request a return via email at contact@netibuy.com or over phone at our customer care number.

Note: Replacement is subject to availability of stock with our Business Partner. In case a replacement cannot be made by us, we will initiate a full refund.

4. Do I need to return the product in its original box/packaging?

Yes, it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).

5. What is the alternate solution/resolution offered in case of returns?

In case of a return, possible solutions are:

replacement of the product with a similar product (only if stocks are available with our Business Partner);

exchange (only for Apparel and Footwear); or.

full refund of your money. View our Refund Policy for details

6. Can I return any product purchased from NetiBuy.com? Are there products that can't be returned?

Yes. You can return any product except innerwear, lingerie, vests, briefs, trunks, socks, mittens, wristbands, cosmetics, perfumes, deodorants, fashion accessories, contraceptives, flowers, furniture, bullion, precious jewellery, remote-controlled toys and their accessories and any free/complimentary items received along with the main order.

7. Is there a time frame within which I can return the purchased product for a return/replacement?

If you wish to return or exchange a product, you must intimate NetiBuy.com within 48 hours of receiving the product by you. As per our returns policy category-wise details for return/refund are as follows:

a.

 

Apparel and Footwear do not fit because of a size mismatch/issue.

b.

 

Kids Products and Toys (non remote-controlled), Healthy & Beauty, Home & Kitchen, Apparel, Footwear, Books if they were defective and/or damaged when received. Products cannot be returned if the reason for return is other than "defective" or "damaged".

c.

 

Digital products, Mobile phones, Computers, Tablets, Home & Kitchen (electrical), Electronics and Appliances if found to be defective or damaged on arrival. The products cannot be returned if the reason for return is other than "defective" or "damaged"


However, if any manufacturing defect or damage is reported to us after 48 hours, we would need a DOA certificate/replacement certificate from the respective Brand's authorized service centre to initiate the refund process. Without the DOA certificate/replacement certificate we will not be able to process the replacement or refund.

 

8. Do I need to send the product or can it be collected from my address?

To avoid pilferage at Courier point, we advise you to pack and ship the complete set including accessories directly to the Billing Business Partner. Please ensure that the product is in original and unused condition, complete with the original price tags, labels, original packing and invoice. Replacements are subject to availability of stock with our Business Partner. In case a replacement is not available, we will initiate full refund.

9. Will I have to pay any charges for the returns?

We do not charge extra for returns and all replacements/pickups cost are refunded by us.

10. Will you refund the courier charges if I send the product back to you at my cost?

Yes, absolutely. You do not have to worry about the courier charges at all. In case, you return the product via courier we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid through cheque in favour of the 'billing name' provided at the time of placing the order or by issuing a NetiBuy Gift Certificate/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product by our business partner.

11. What if NetiBuy.com can't collect the product that needs to be returned, on which address do these needs to couriered?

Once you contact our customer care centre by e-mail at contact@NetiBuy.com, to confirm whether the product can be collected from your address or not. Our customer care executive will tell you the address where you have to send the courier, in case it can't be collected from your address with us.

12. Under what conditions does NetiBuy.Com issue refunds?

Refunds are issued by NetiBuy.Com only when,

the order was cancelled by the customer or NetiBuy.Com

the customer returned a product and requested for a refund

Returns are not applicable on all the products on NetiBuy.Com.com. Please refer to additional FAQ’s in this section.

13. How can I track the status of my refund after returning a product?

Once we have received the returned product, our team will verify the nature of the defect/damage. After validation we will send you an acknowledgement via SMS or mail to your registered contact details.

To know updated status of your refund you can call customer care helpline number. 

 

14. How can I track the status of my refund after cancelling an order?

If your order is cancelled, then you will get acknowledgement via SMS to your registered mobile number or via email to your registered email ID.

To check the updated status of your refund you can call our 24x7 customer care number

 

 

15. I've still not received the refund in my account even though NetiBuy.Com customer care says that they have processed the refund. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with the Banks for the same.

Sometimes banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund after providing them the reference number/details given by NetiBuy.Com customer care.

16. How long will it take to process my refund if I opt for a refund after returning the product?

We will process your refund after receipt of the product by NetiBuy.Com or its Business Partner. 
You will get an email from NetiBuy.Com when your return in accepted and your refund is processed.

17. How and where will I receive my refund amount?

We initiate refund within a maximum of 4 working days after receipt of the product by us or our business partner. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by NetiBuy.Com.

If you have used a NetiBuy.com Gift Certificate/ Gift Voucher for placing the order, refund would be provided only in the form of a fresh NetiBuy.com Gift Certificate/ Gift Voucher of the same value. The same cannot be redeemed either in cash or cheque.

18. What are the timelines for refund.

Refunds on NetiBuy.Com are generally processed once every month in the second week of every month by Cheque in f/o of the User/Customer name as registered in our records.

 

 

 
 
     

19. Can I get a refund for a part of my order?

Yes. You can request refund for a part of your order if the order contains multiple sub-orders or products; e.g. if you have bought a pair of jeans and a shirt as two separate products then you can get a refund only for one of the product i.e. either the jeans or the shirt. However, if a product comprises multiple items as a bundle, the amount of individual items will not be refunded; e.g. if a bowl set comprising 4 bowls is bought by you, you cannot get refund for a single bowl.

20. I received my refund cheque; however my name is not as per the records. What should I do?

You should intimate us about the mistake by getting in touch with us via e-mail at contact@Netibuy.com or over phone at our 24x7 customer care number

Within a maximum of 10 working days of our receiving your intimation, we will dispatch you the fresh cheque in favour of the name as per your 'billing name' as per the order placed by you with us. If however the Billing name as per record of “NetiBuy.Com” is different from the name as per the request, you need to submit an affidavit in support of claim on account of change in “Payees Name”.

21. I wanted to return a product. Will NetiBuy.Com refund the courier charges?

Yes, absolutely. In case, you return the product via courier we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid through cheque in favour of the 'billing name' provided at the time of placing the order or by issuing a NetiBuy.Com Gift Certificate/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product and upon confirmation by our business partner.

22. After, I have shipped the product or it has been collected from me, how do I track the refund of my money?

Once we have received the product back, our team will verify the nature of the claim basis which it has been returned. On validation of the claim, we will update you by sending a sms/e-mail to your registered details. You can also call our customer care number and check the status of your refund.

23. Are all products on NetiBuy.Com.com eligible for refund?

Yes. Majorly all products on NetiBuy.Com.com are eligible for a replacement/refunded subject to some exceptions listed below:

All Edible and Food Grade items( due to its perishable nature), Innerwear, lingerie, vests, briefs, trunks, socks, mittens, wristbands, cosmetics, perfumes, deodorants, fashion accessories, contraceptives, flowers, furniture, bullion, precious jewellery –due to personal hygiene issues, remote-controlled toys and their accessories, and any free/complimentary items received with the main order.

24. How do I cancel an order?

You can cancel your order by getting in touch with us via e-mail at contact@NetiBuy.Com or over phone at our customer care number. If the order has not been shipped by our Business Partner, we will stop shipment and refund the entire order value, as applicable:

In case, the order that you had placed has been shipped by us but not yet delivered to you, you may still cancel the order by contacting us as mentioned above. Your refund will be processed by us as applicable, once the partner merchant receive the originally ordered product back from its courier / logistics partner and confirms the same to us.